CMMI Project

A screenshot showing the layout of the Radiation Oncology Model page

A reimagined site for health providers and organizations who want to participate in CMS programs, with the goal of increasing program enrollment.

Mission

The CMS Innovation Center was established by Congress in 2010 to identify ways to improve healthcare quality and reduce costs in public health.

Problem

Business needs: The website for the Center for Innovation hadn’t been updated since 2014 (apart from content updates). The site needed to utilize the new design system and tie in with existing APIs and applications.

User needs: 80,000 monthly visitors need to more easily access timely information for a more approachable experience.

Discovery

Quantitative: Google Analytics
Qualitative: Survey feedback through Voice of Consumer tool, accessibility audit, heuristics evaluation, information architecture audit, content audit and ROT analysis, interviews with stakeholders

A screenshot of the Innovation Models page on CMS.gov

Solution

Quick turnaround for MVP migration
UX artifacts, new IA, data repository
Wireframes and high-fidelity mockups that demo new layouts with a focus on wayfinding and scannability

Within 4 weeks, high-fidelity mockups were ready for user testing

A screenshot of the old version of the Innovation Models search page on CMS.gov

BEFORE

A screenshot of the new version of the Innovation Models search page on CMS.gov

AFTER

Considerations

This quick 3-month discovery and design was an MVP
Future work scoped in a roadmap; changes are live

Outcome

The site was successfully migrated before the deadline
Within 4 weeks, high-fidelity mockups were ready for user testing

Project Details

VIEW LIVE SITE

CLIENT

Centers for Medicare & Medicaid Services (CMS)

timeline

2 month discovery, 1 month design

Product

Medicare.gov static site

TOOLS

Sketch, Mural, Google Analytics

PARTNERs

Fearless & CivicActions

Increasing program enrollment to reduce costs